Privacy Policy

Introduction
Protecting users’ privacy is of utmost importance to us. Accordingly, we have developed this Privacy Policy in order to safeguard the user’s personal information, and to protect user’s confidential personal information. This privacy policy applies to all the web pages related to the http://www.dvn.co.za website. Unless the context clearly indicates to the contrary, any term in this Privacy Policy will bear the same meaning as defined in any of our Terms and Conditions, Terms of Registration, or Conditions of Use, as applicable and appearing on this site.

Personal Information
For purpose of this Privacy Policy, “personal information” means the user’s name, identity or passport number, physical address, postal address, e-mail address, telephone number/s, credit card details, or banking details. The site may also collect certain information about a user’s visit, such as: the name of the Internet service provider and the Internet Protocol (IP) address through which the user accesses the Internet; the date and time the user accesses the site; the pages that the user accesses while on the site; and the Internet address of the Web site from which the user linked directly to the site. This information is used to help improve the site, analyse trends, and administer the site. By registering on this site, accepting any of the Supplier’s Terms and Conditions, or submitting any personal information on the website, the user consents to our collection of personal information for the continued duration of the user’s relationship with us, subject to the limitations set out in this Privacy Policy. We may collect personal information when a user registers on the site, submits an application form, requests a quote, submits a message via the “Contact Us” facility, responds to a survey, or in any other manner or form submits personal information on the site. We may also collect personal information for purpose of improving our service offering and for the purpose of increasing service efficiency. All personal information will only be retained by us for as long as it is necessary to market to you as a consenting client and to fulfill the purposes mentioned herein. We will use our best endeavours to keep the personal information we collect as accurate, complete and up to date as is necessary for the purposes mentioned herein. We may, from time to time, request the user to update his personal information on the website. Users are able to review or update any personally identifiable information that we hold on them by emailing us. In order to better protect the user and safeguard user’s personal information, we may take steps to verify user’s identity before granting user access to the information or making any corrections to the information. We may use encryption, firewalls and other security technology and procedures to help protect the confidentiality of user’s personal information and prevent unauthorised access or improper use thereof. All personal information is securely stored in our database.

Disclosure of Personal Information

Subject to a user’s right to withdraw consent in certain instances, the user agrees that we may obtain personal information and use it, and to disclose it to other persons for certain specified purposes, including for credit information sharing, debtor tracing, marketing and contract administration. We will also provide personal information to law enforcement and other competent authorities in response to lawful requests and where we believe that the disclosure of the information is necessary to institute legal proceedings against third parties.

Cookies
We may from time to time make use of cookie technology, which comprises a small text file that is stored on the user’s computer’s hard drive containing information about the user, so that the next time the user visits the website, the cookie is able to identify who the user is. This enables us to achieve our goal of providing a valuable online experience to our users. Users are, however, able to disable this cookie technology in the Internet browser.

Liability
While we will do all things reasonably necessary to protect the user’s rights of privacy whilst on the website, we cannot be held liable for any unauthorised or unlawful disclosure of the user’s personal and confidential information.

Changes to the Privacy Policy
We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly.


By using , you signify your acceptance of this Privacy Policy. If you do not agree, please exit our site. Your continued use of the website following the posting of changes to this policy will mean that you accept those changes.

Dynamic Vision - Lenses and Frames Warranty and Liability Limits

Frames:
1. Dynamic Vision practices will adjust frames, replace screws, re-attach rimless (“rimlon”) lenses, and replace nose pads at a small fee when these procedures can be done in our office and frame was purchased from us.
2. All frames come with a 1-year warranty against manufacturer defects. They are not warranted against accidents or abuse. Opticians must use their discretion in determining whether the manufacturer will consider if any damage was the result of a defect, however, the manufacturer will be the final judge.
3. If the frame breaks after the 1-year warranty expires and the frame is still available, patients can purchase replacement parts should they still be available.
4. If the frame breaks after 1 year, the frame is discontinued, and no parts are available, the patient can choose to have them repaired for a reasonable fee. Patients must be aware that repairing frames may result in different colored screws, small scratches on or around the hinges, or discoloration from soldering. Also, frames that originally had spring hinges may no longer have springs after repair.
5. If patients choose to place new lenses in an old frame, we cannot be held liable for breaks or damage. As frames age, they may become brittle in ways invisible to the human eye. Patients assume the risk when using old frames
6. We will use the utmost care if we accept your own frame for use with new lenses, but in a small percentage of cases the frame parts or materials are worn, brittle, cracked, or corroded to the point that they will break or not support a new lens.
Frame defects are not always visible, even by the trained eye.
Older frames are frequently discontinued by their manufacturers and replacement parts are generally not available.
Placing new lenses into your own frame may create a pair of glasses that cannot be repaired or replaced later.
7. Please be aware that we, Dynamic Vision, cannot refund the cost of lenses in cases where frames do break, but we will be more than happy to help you in selecting frames to replace the broken pair.
8. The only frames that we will accept responsibility for breaking are those that we supply new at the same time that new lenses are ordered.
9. Dynamic Vision is not responsible for any eyewear bought elsewhere other than our practices. If our prescription is the issue, we will perform a one-time courtesy prescription check. In the event our prescription is not the issue and it is the fault of the optical where you bought the glasses, or script from an Ophthalmologist , there will be a consultation fee charge for the prescription verification


Limits of Liability Frame adjustments – at own risk
Dynamic Vision practices will be happy to adjust your frames as a courtesy. There will be a nominal fee if we need to replace any parts such as screws or nose pads.
We will be as careful as possible, however, damage can and may occur when adjustments are made. Dynamic Vision practices will not be responsible in any way for any damage that may occur. This waiver includes but is not limited to scratches, chipping, warping or breaking. Dynamic Vision will not be able to replace my frame should any damage occur while they are making adjustments and/or repairs.***


Lenses:
Please note that the technology does not exist to “buff out” or polish lenses that are scratched or chipped. Lenses can only be replaced by purchasing new lenses or using a manufacturer warranty, if available. If patients choose anti-reflective or anti-scratch coatings for their lenses, they will be warranted against scratches and chips!
8. Lens manufacturer warranties vary as follows, with dates commencing from the date they were ready to be dispensed (i.e. the ‘order received’ date):
a. ANTI-REFLECTIVE (AR) coatings classified by Dynamic Vision as ‘A’ coatings have a 2-year warranty that can only be used once during 2 years. Coatings classified as ‘B’, ‘have 1-year warranty that can only be used once during that 1 year.
b. Standard ANTI-SCRATCH COATINGS (ASC) have one-time, 1-year warranties.
c. POLYCARBONATE, HI-INDEX and TRIVEX have one-time, 1-year warranties because they come automatically with anti-scratch coatings.
d. TRANSITIONS lenses have one-time, 1-year warranties against scratches because they automatically come with anti-scratch coatings.


RETURN POLICY Professional Services:
 Fees for professional services are non-refundable.


Glasses/Ophthalmic Products:
1. Glasses are complex, custom-made medical devices. In the event that a patient is not satisfied with the visual acuity obtained with the prescription lenses provided by our office, the patient will be asked to return to the office for an adjustment of the glasses and, as necessary, a short prescription check appointment with the optometrist. We offer a one-time prescription adjustment or non-adapt remake within 30 days of the glasses dispense. The patient is responsible for the price difference in the lens cost if any upgrades are made during this time. No refunds are issued for any downgrades
2. If you are not completely satisfied with your purchase, you are allowed to cancel before the job is processed for a full refund. If the job has been processed, we are not able to refund the entire cost if you decide to cancel or return them. There is a 40% cancellation fee, for the lens, because lab charges have been accrued on the order. A 30% restocking fee will apply used frames.
3. Glass Lens Waiver—Duty to Warn—Proper selection and use of eyewear is critical to your eye safety. If your occupation, sports, or other activities expose you to the risk of flying objects or physical impart, your eye safety may require the use of special spectacle lens materials. For tasks which require impact protection, polycarbonate or Trivex lenses should be used. 4. NON-PRESCRIPTION SUNGLASS PURCHASES ARE NON-REFUNDABLE.


Contact Lens Purchases:
1. We do not supply contact lenses without a 6-month valid prescription.
2. Should you not have one, we will gladly do a contact lenses consultation that will be charged for.
3. Contact Lens (CL) Open Box Policy
Open CL boxes cannot be returned for credit.
Unopened CL boxes may be returned or exchanged within 30 days of the dispense date.

Promotions Terms and conditions

All promotions run by Dynamic Vision Optometrists are subject to the following terms and conditions.
Promotions are valid at participating outlets only.
Availability of stock: All promotions are valid only while stocks last.
Photos used in promotions are for example purposes only. The frames seen in the pictures may or may not be available in South Africa.
Frame and Lifestyle images used might not be available in South Africa
Promotions can not be redeemed outside the specific dates.
Promotions cannot be claimed after an order has been placed prior to the promotion commencement date.